TERMS AND CONDITIONS
PREMISES
The services provided under the brand “STOW YOUR BAGS” are operated by LOCKIT 3 S.r.l. and, where applicable, by its subsidiaries, affiliates, branches, and other entities belonging to the LOCKIT group (collectively, “LOCKIT”).
These “Terms and Conditions of Service” govern the contractual relationship between LOCKIT and the Customer and shall constitute an integral and inseparable part of any individual agreement entered into for storage services or any other service provided by LOCKIT to the Customer.
DEFINITIONS
For the purposes of these “Terms and Conditions of Service”, the following definitions shall apply:
· “LOCKIT”, “we”, “us”, “our” and the “staff in charge” shall mean LOCKIT 3 S.r.l. and, where applicable, its subsidiaries, affiliates, branches, and duly authorized representatives involved in the provision of the services.
· “Customer”, “you” and “your” shall mean the person or entity entering into the agreement for storage or any other service provided by LOCKIT and holding the relevant storage receipt (the “Receipt”).
TERMS AND CONDITIONS
Your contract for storage services and any other services provided by STOW YOUR BAGS is entered into with LOCKIT 3 S.r.l., the owner of the “Stow Your Bags” brand and of the website www.stowyourbags.com, which accepts the custody of your luggage and/or personal items and/or agrees to provide you with the requested additional services.
By delivering your luggage and/or personal items to our premises or storage facilities, you acknowledge and agree to be bound by these Terms and Conditions of Service, which shall form an integral part of the storage agreement and/or any other service agreement entered into with us. Such acceptance shall apply on your own behalf and/or on behalf of any other person having an interest in the luggage or items entrusted to us, whether or not you have signed the relevant storage receipt.
These Terms and Conditions of Service shall also apply to our employees, directors, officers, agents, representatives, and any other personnel involved in the provision of the services.
These Terms and Conditions may only be amended or modified in writing by a duly authorized representative of LOCKIT 3 S.r.l. with express authority to do so.
If you provide us with any oral or written instructions, requests, or directions that are inconsistent with these Terms and Conditions, such instructions shall not be binding upon us unless they have been expressly accepted and confirmed in writing by a duly authorized representative of LOCKIT 3 S.r.l.
SERVICE DESCRIPTION – SELF SERVICE LOCKERS
The luggage storage service consists of the safekeeping of the Customer’s luggage and/or personal items at LOCKIT 3 S.r.l. – Stow Your Bags facilities through the use of automatic lockers, for the period indicated in the reservation receipt, starting from the date and time of delivery of the luggage/items and ending on the estimated date and time of collection indicated by the Customer.
· The Customer acknowledges and expressly accepts that, due to the nature and specificity of the service, the right of withdrawal does not apply and is expressly waived by the Customer. Reservations are therefore non-refundable, except where otherwise required by mandatory applicable law.
· The reservation confirmation e-mail and/or receipt issued by LOCKIT 3 S.r.l. through the Stow Your Bags platform shall constitute confirmation of the reservation and evidence of the agreement between LOCKIT 3 S.r.l. and the Customer.
· Stow Your Bags locations are generally open seven days a week. Opening hours may vary depending on the specific location; Customers are required to check the opening hours indicated on the relevant location page before making a reservation.
· Reservations may be made through the website 24 hours a day or at the luggage storage during the business hours.
· Animals are strictly prohibited inside lockers and on all Stow Your Bags premises.
· All locations are strictly non-smoking areas.
· Access to the storage facilities is restricted to persons aged 18 or older. Minors may access the facilities only if accompanied by an adult who assumes responsibility for them.
· The storage of perishable goods, food, or any items requiring specific environmental conditions is strictly prohibited.
· The maximum permitted weight per locker is 35 kg.
· The Customer is solely responsible for verifying that the size and weight of his/her luggage comply with the limits indicated on the website before completing the reservation.
· No claim, compensation request, or refund shall be accepted where the luggage exceeds the permitted dimensions and/or weight limits.
· Before leaving the Stow Your Bags location, the Customer must ensure that:
o the locker door is properly closed and securely locked;
o the luggage is adequately secured (for example, by means of codes, locks, or other security devices where applicable);
o the luggage is properly identified with a tag including the Customer’s name and contact telephone number;
o no valuables, cash, documents, or other items of particular value have been left inside the luggage, as the Customer remains solely responsible for such items and LOCKIT 3 S.r.l. shall not be liable for any loss, damage, or theft thereof;
o no animals or prohibited items have been placed inside the locker;
o no personal belongings have been left inside the locker after the final collection of the luggage.
The Customer remains solely responsible for the luggage entrusted to the service and for all items contained therein, including compliance with these Terms and Conditions and with the applicable restrictions on stored items.
LATE WITHDRAWAL IN THE SELF SERVICE LUGGAGE STORAGE
In the case of late withdrawal of luggage, LOCKIT 3 S.r.l. will charge, besides the regular hourly cost of rental, an extra cost for each hour delayed. After the payment is concluded the Customer will be able to withdrawn the baggages.
If the withdrawal is not occurred before the closing time of the store, but will occur the next day (or the next days), LOCKIT 3 S.r.l. will charge, besides the regular daily cost of rental, an extra cost for each day delayed. After the payment is concluded the Customer will be able to withdrawn the baggages.
FORGOTTEN/FOUND LUGGAGE
For security reasons, any item or luggage that is forgotten/found and not claimed will be destroyed 5 days from the end of the reservation.
- If forwarding a forgotten item is requested, the Customer shall bear all costs thereof, which shall be payable in advance. A fee of € 35 will be required , plus shipping costs, which depend on the weight, destination and shipping method (ordinary post, UPS, etc.).
STORAGE DOCUMENT
The customer must accompany every stored good with a storage receipt, which is an integral and essential part of these General Terms and Conditions of Service. Said receipt will be issued for free by LOCKIT 3 S.r.l. or his appointee. The receipt must be completed in all its parts and duly signed by the customer (for luggage deposit with staff), also for acceptance of these terms of service. It must be filled out in a clear and readable way. For the luggage lockers, “I accept all terms and conditions” must be ticked at the moment of the online reservation or at the moment of the on-site purchase. A receipt will be sent to the customer’s email.
PACKAGING
Each baggage or parcel must be packed and sealed in an appropriate manner according to weight, shape, nature and value of the content. The packaging and sealing must ensure the contents cannot be damaged or tampered with.
In the luggage deposit with staff, the stored luggage will be sealed by the staff of LOCKIT 3 S.r.l. by affixing the security seal provided to the customer for free. The customer is required to carefully prepare the luggage for storage ensuring insulation of contained goods and therefore adequate protection of the goods. The inner packaging must be suitable to protect the contents from shock and vibration. The customer is solely responsible for any damage caused by inadequate packaging, even if not detected during acceptance. The customer is liable for any damage caused to other people’s luggage in case of storage of prohibited items or poorly packaged items.
BANNED AND DANGEROUS ITEMS
Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous.
Stow your bags by LOCKIT 3 S.r.l. does not accept storage for the following items: plants and animals, alive or dead; securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks); other non-negotiable securities; material that can be considered as pornographic or indecent; weapons (firearms and bladed weapons); software containing information of high value; technology (I phone, I pad, Tablet, PC, Smartphone); garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches.
The following items can be accepted by LOCKIT 3 S.r.l. only upon written specific authorization or if they are expressly part of the commercial offer of LOCKIT 3 S.r.l.: food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces.
You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by LOCKIT 3 S.r.l.. These directions may change at any time.
RIGHT OF INSPECTION
The Customer acknowledges and agrees that LOCKIT 3 S.r.l. and / or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.
CUSTOMER WARRANTIES, REPRESENTATIONS AND INDEMNITY
You warrant, represent, and guarantee to LOCKIT 3 S.r.l. that:
(A) all personal information, including your full name, address, telephone number, email address, and any other contact details provided through the storage receipt or online booking form, are complete, accurate, and up to date;
(B) your luggage and its contents have been properly packed and prepared by you in a manner suitable for storage and handling, and in such a way as to prevent damage to the luggage itself and to any other luggage, property, or persons;
(C) the contents of your luggage do not contain any item that may cause damage, contamination, danger, or inconvenience to other luggage stored at our premises or to our facilities, equipment, employees, agents, customers, or third parties;
(D) the contents of your luggage do not include any prohibited, illegal, dangerous, or restricted items, and you are not a person, entity, or organization with whom LOCKIT 3 S.r.l. is prohibited from entering into a contractual relationship under any applicable laws or regulations;
(E) where you request that the storage fee or any other charge be invoiced or paid by a third party, you remain fully responsible for payment of such amounts in the event that the third party fails to pay;
(F) you have complied, and will continue to comply, with all applicable laws and regulations, as well as with these Terms and Conditions;
(G) the total value of each piece of luggage, including its contents, does not exceed EUR 1,000.00.
You agree to indemnify, defend, and hold harmless LOCKIT 3 S.r.l., its directors, officers, employees, agents, and representatives from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) incurred by LOCKIT 3 S.r.l. or claimed by any third party arising out of or in connection with:
(i) any breach by you of the above warranties, representations, obligations, or guarantees;
(ii) any prohibited, illegal, or dangerous item stored by you;
(iii) any damage, loss, injury, or expense caused by the contents of your luggage or by your failure to comply with these Terms and Conditions.
This indemnity shall apply even where LOCKIT 3 S.r.l. has accepted the luggage for storage without knowledge of any breach of these warranties or obligations.
EXTENT OF OUR LIABILITY
Our liability for the risks of loss or damage to your baggage during the storage period at our premises and specifically attributable to the sole responsibility of LOCKIT 3 S.r.l. or its employees, will be governed by article no. 1768 and no. 1770 of the Civil Code and in any case cannot, in any objective and/or subjective circumstances, exceed the amount of Euro 1000,00 per luggage.
For the part not covered therein by the regulations of the civil code on the storage agreement, no liability is attributable to LOCKIT 3 S.r.l. in case of delayed and/or uncollected luggage/item(s) beyond opening/closing times of our premises.
Therefore, LOCKIT 3 S.r.l. will be in no way liable in relation to duly and fully proven damages, which can be considered as direct and predictable or indirect consequence of the delay and/or failure to collect.
LOCKIT 3 S.r.l. will therefore not be liable for any missed flights, trains, start up, loss of gain, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, cases of contract termination, negligence, wilful misconduct or default. We will not be liable if we do not fulfil any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, diseases, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of storage.
COMPENSATION
Each piece of luggage deposited at our premises is covered up to a maximum value of EUR 1,000.00 per item.
Within such limit, LOCKIT 3 S.r.l. shall compensate the Customer for any loss of or damage to the stored luggage directly attributable to LOCKIT 3 S.r.l., as well as in the event of theft by third parties, provided that such theft has been duly verified.
Any claim for compensation arising from theft must be supported by a formal police report filed by the Customer with the competent authorities. LOCKIT 3 S.r.l. shall not be liable for any alleged theft unless the Customer has promptly reported the event to the police or other competent authority and provided LOCKIT 3 S.r.l. with a copy of the relevant report.
In any event, compensation shall not exceed the maximum amount of EUR 1,000.00 per item and shall be limited to the actual proven value of the luggage and its contents.
Such insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, jewellery, money, glass, china, art objects, antiques, documents or film, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential losses, delayed deliveries, or losses arising from a breach of your obligations under these terms and conditions, and are not available for services that do not concern transport. The above-mentioned options do not cover the breakage of handles and / or wheels.
All the shops are controlled with an alarm system linked to the local authorities and private surveillance; in addition, all the shops are equipped with 24 hours video-surveillance, networked with a central control and private surveillance.
For further details on the conditions and insurance coverage, please visit our website.
COMPLAINTS
If you wish to make a complaint for lost or damaged luggage, or for any other damages, you must comply with the provisions of the national law; otherwise we reserve the right to reject your complaint. Specifically, only after signing your slip for unchecked goods when picking up your luggage you may send your complaint in writing within eight (8) calendar days from the date of receipt of your baggage. Subsequently to your first written communication, and not beyond the limitation period provided by law or the rules applicable, you must provide documentary evidence of your complaint by sending us all relevant information relating to the loss and damage. We are not obliged to act on any claim until our storage charges and fees have been paid. You do not have the right to deduct the amount of your claim from what you own us. In order to take account of a claim for damage, the contents of your luggage shall be made available to us for inspection at the time of collection. In case of acceptance by us of all or part of your claim, you guarantee that your insurance company or third parties who have an interest in the storage will waive any right, remedy or claim to which they are entitled by virtue of subrogation or otherwise.
RATES AND TERMS OF PAYMENT
The rates applicable to the luggage storage service and to any additional services, included the commission fee, provided by LOCKIT 3 S.r.l. through the Stow Your Bags platform are those displayed on the website and or at the paypont at the luggage storage at the time the reservation is made.
The Customer acknowledges and accepts that the applicable rate is determined based on the duration of storage, the selected location, the number and type of items stored, and any additional services requested by the Customer. LOCKIT 3 S.r.l. reserves the right to update its rates at any time; however, any changes shall not affect reservations already confirmed and paid for.
Payment of the storage fee and any additional charges shall be made in advance at the time of booking through the payment methods made available on the website. The reservation shall only be deemed confirmed once payment has been successfully completed and the Customer has received the relevant booking confirmation and/or receipt.
The Customer is responsible for ensuring that all payment details provided are accurate and that sufficient funds are available to complete the transaction. LOCKIT 3 S.r.l. shall not be responsible for any failure to complete a reservation due to reasons attributable to the Customer, the payment service provider, or the financial institution processing the payment.
Any additional charges arising from the Customer’s failure to comply with these Terms and Conditions, including but not limited to exceeding the permitted storage period, exceeding luggage size or weight limits, or requiring additional services, shall be paid by the Customer before the release of the luggage, where applicable.
All prices displayed on the website are inclusive of applicable taxes and charges, unless otherwise expressly indicated.
In the event of non-payment of any amount due, LOCKIT 3 S.r.l. reserves the right to refuse the provision of the service, suspend access to the storage facilities, or take any action permitted by applicable law to recover the amounts owed.
Where the Customer requests payment by or invoicing to a third party, the Customer remains jointly and severally liable for all amounts due to LOCKIT 3 S.r.l. in the event of failure or delay in payment by such third party.
APPLICABLE LAW
If any provision of this Agreement is held to be invalid, unlawful, or unenforceable by a competent court or authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, shall be deemed severed from this Agreement. The validity and enforceability of the remaining provisions shall not be affected and shall remain in full force and effect.
Without prejudice to any mandatory provisions of applicable law, this Agreement and any contractual relationship arising out of or in connection with the storage services provided by LOCKIT 3 S.r.l. shall be governed by and construed in accordance with Italian law.
Any dispute arising out of or in connection with this Agreement, including any dispute concerning its validity, interpretation, performance, or termination, shall be subject to the jurisdiction of the competent courts in accordance with applicable Italian law.
JURISDICTION
For any dispute relating to the relationship between the parties, the consumer's jurisdiction will be exclusively competent pursuant to article 33 paragraph 2 of legislative decree number 206/2005 and subsequent amendments.