Stow your bags
Stow your bags
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  • EN
    • ES
    • FR
    • IT
    • PT
  • Rome
  • Milan
  • Florence
  • Venice
  • Naples
  • Bologna
  • Pisa
  • Palermo
  • Verona
  • Turin
  • Genoa
  • Bari
  • Catania
  • Madrid
  • Barcelona
  • Seville
  • Granada
  • Valencia
  • Malaga
  • Paris
  • Budapest
  • Malta - Valletta
  • Cyprus - Larnaca
  1. Stow your bags
  2. Faq

F.A.Q.

THE FOLLOWING ARE OUR FREQUENTLY ASKED QUESTIONS; Is your question not listed? Contact us, we’re happy to help!

 

 

What are your business hours?

Our stores are open 365 days a year from 7:00 AM to 11:00 PM.

Pay attention! Some of our luggage storages may have different opening hours:

- Naples (Via Venezia 64) is open from 7:00 AM to 9:00 PM

- Venice (only the shop in P.za San Marco, 315) is open from 8:30 AM to 7:00 PM

Because of this, we suggest you to double-check the opening hours and times of the store that you are interested in.

How do I rent a locker?

You can do it in two different ways, both simple and fast:

Book online - Choose the details of your reservation on your store’s page and proceed by paying by credit card or PayPal.

In a few seconds you should receive the confirmation of your reservation via e-mail!

Pay attention! In your confirmation e-mail you will also receive your locker code that you will need it to deposit and/or collect your luggage!

 

Book directly in the luggage storage of your choice - In a few minutes, you can book your locker using the touchscreen: you just need to choose the details of your reservation and proceed to pay by credit card.

Within 10 minutes, you will receive a confirmation e-mail and a text message, where your locker code will be indicated.

Don’t lose it, you will need it to collect your luggage!

 

If you encounter any problems in our store, you can easily contact one of our operators by clicking on the red button at the top of the touchscreen.

How many lockers is it possible to hire at the same time?

You will be able to book up to 5 lockers with a single reservation. If 5 lockers are not enough for your necessities, you can make as many reservations as you need.

How big are the lockers?

                 

NB: Not all luggage storages are equipped with all three types of lockers. Please double-check on the page of the location you plan to use.

How do I collect my luggage?

At the moment of your reservation you will receive via e-mail & text message a locker code consisting of 6 digits.

Keep it with you and enter the locker code on the touchscreen to reopen your locker and collect your luggage!

How long can a deposit last?

Lockers have a minimum lenght of deposit of 1 hour, while the maximum length of a deposit is 15 days.

What happens if I don’t get back on time?

In case of delay, when you collect your bags, the system will ask you for an additional payment for the hours of use exceeding your reservation. You can easily pay the difference with your credit card and collect your luggage.

What happens if i arrive after closing time?

If you should be getting back at your chosen deposit after closing time, you will have to wait until the following day when the location will reopen. An additional hourly cost, increased of a 50% penalty, will be applied upon collecting your bags.

Pay attention to be on time to avoid any problems!

I have an issue with my locker, how do I contact you?

If you should be experincing any issues either at time of deposit or when picking your bags up, you can reach us via our VoIP phone, present in all our locations. Simply press firmly the button above the touchscreen until you will hear your call is active, our operator will be happy to assist you.

If, for any exceptional reasons, VoIp phone shouldn’t be operating properly, please contact us by calling the following number +39.06.62270110.

May I either modify or cancel my reservation?

Unfortunately your reservation is NON-REFUNDABLE.

Oops! I forgot something inside my locker, may I open it up?

Of course! After having stored your luggage you will be able to open your locker without interrupting your reservation. This is possible up to 30 minutes before your reservation ends.

How can I pay?

Either on www.stowyourbags.com or at all our locations you will be able to pay by credit card Visa and Mastercard along with Maestro circuit.

Keep in mind that, when paying by credit card at our automatic lokers, your PIN might be requested, so have it ready! If you are purchasing your lockers online, an additional security code might be necessary (Verified by Visa or Securcode by Mastercard).

Is my luggage 100% safe?

Absolutely YES! We have 24h videosurveillance.

Ok, but what does it happen in case of theft or damage?

Luggage is 100% safe, but, in the unlikely event of either a theft or any damages, each piece of luggage is insured up to 500 Euros with a company leader in the insurance field, called Generali. You cannot be more safer than that!

How can I contact you?

The easiest way to contact us is on our Facebook page or filling in our contact page on this website.

STOW YOUR BAGS

  • Who we are
  • Contacts
  • Faq
  • Terms and conditions
  • Safety

Luggage storage in Rome

  • Termini Rome Train Station (EXIT VIA MARSALA)
  • Trastevere - Basilica of Our Lady
  • Colosseum - Roman Forum
  • Termini Train Station (GIOLITTI EXIT)
  • Vatican Museums | Saint Peter
  • Spanish Steps | Trevi Fountain
  • Navona | Campo de' Fiori

Luggage storage in Milan

  • Milan Central Station

Luggage storage in Florence

  • Florence Train Station (LEFT EXIT)
  • Florence Train Station (RIGHT EXIT)
  • Uffizi Gallery | Santa Croce

Luggage storage in Venice

  • St. Mark's Square
  • Venice St. Lucia Train Station
  • Rialto Bridge

Luggage storage in Naples

  • Naples Central Train Station

Luggage storage in Bologna

  • Bologna Centrale Train Station

Luggage storage in Pisa

  • Pisa Centrale Train Station

Luggage storage in Palermo

  • City center | Massimo Theater

Luggage storage in Verona

  • Verona Arena

Luggage storage in Turin

  • Turin Porta Nuova Station

Luggage storage in Genoa

  • Genoa Principe Train Station

Luggage storage in Bari

  • Bari Centrale Station

Luggage storage in Catania

  • Via Etnea | Bellini Theater

Luggage storage in Madrid

  • Puerta del Sol
  • Atocha Train Station

Luggage storage in Barcelona

  • Sagrada Familia
  • Sants Train Station

Luggage storage in Seville

  • Seville City Center | Cathedral

Luggage storage in Granada

  • Granada City Center | Cathedral

Luggage storage in Valencia

  • North Train Station

Luggage storage in Malaga

  • Malaga Train Station

Luggage storage in Paris

  • Paris Gare du Nord | Gare de l'Est

Luggage storage in Budapest

  • Budapest City Center | Synagogue
  • Budapest City Center | Basilica

Luggage storage in Malta - Valletta

  • Malta - Valletta City Gate

Luggage storage in Cyprus - Larnaca

  • Cyprus - Larnaca
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